Refund policy

Pure Vitals Return & Refund Policy

At Pure Vitals, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make the return process simple and hassle-free.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible:

  • The item must be unopened, unused, in original packaging, and in the same condition you received it.

  • You must provide proof of purchase (order confirmation or receipt).

We only accept returns for vitamins and supplements that are unopened and sealed. We do not accept returns for opened or used products unless they are defective or incorrect.

How to Start a Return

Email us at contact@purevitals.co with:

  • Your order number

  • Reason for return

  • Photos (if product is damaged or incorrect)

If your return is approved, we’ll email you a return shipping label and instructions for sending the product back.

Returns sent without prior approval will not be accepted.

Return Address:
Pure Vitals Returns Department
[INSERT RETURN ADDRESS]

Damages or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at contact@purevitals.co. Include your order number and photos so we can make it right.

Non-Returnable Items

We do not accept returns on:

  • Opened or used products

  • Sale or clearance items

  • Gift cards

Exchanges

Need something else? The quickest solution is to return your item (if eligible), and place a new order for what you need once the return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Shipping charges are non-refundable

  • Your bank or credit card provider may take extra time to post the refund

If it’s been more than 15 business days since your refund was approved, contact us at contact@purevitals.co.

Questions?
📧 contact@purevitals.co
🌐 www.purevitals.co

Thank you for trusting Pure Vitals — where your health comes first.